Which of the following strategies includes activities such as selection and compensation?
32.For an HRM function to become truly strategic in its orientation, it must:
A.not view itself as a separate business entity.
B.base its strategies on serving external clients.
C.focus on process-oriented rather than people-oriented concerns.
D.adopt a customer-oriented approach.
E.spend most of its time and efforts on transactional activities.
33.The first step toward customer orientation is:
A.identifying the needs of customers.
B.identifying the HRM functions required for customer orientation.
C.developing technologies that serve customers.
D.creating strategies that serve customers.
E.identifying the customers.
34.Which of the following meets the needs of both the line managers and employees by giving employees opportunities to ensure that they increase their human capital and, thus, providing increased value to the company?
B.Training and development systems
C.Management development systems
35._____ systems provide employees with an equitable return for their investment of skills and effort.
B.Training and development
36.Which of the following stages involves identifying an increasing immigrant population in a basic HR strategy process?
A.Identifying people issues
B.Scanning the external environment
C.Developing the HR strategy
D.Identifying strategic business issues
E.Communicating the HR strategy
37.Examining the need to develop new technologies is part of:
A.identifying people issues.
B.scanning the external environment.
C.developing the HR strategy.
D.identifying strategic business issues.
E.communicating the HR strategy.
38.Since the HR strategy seeks to address business issues, involving _____ can increase the quality of information from which the HR strategy is created.
39._____ functions' articulation of people outcomes stems from an analysis of what their functions currently do.
40._____ functions have been clearly identified and articulated, and they have aligned their HR activities around people issues and outcomes, but not business issues and outcomes.
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