Which of the following statements about organizational culture is FALSE?
a.The organization’s culture is seen in its norms of expected behaviors, values, philosophies, rituals and symbols.
b.An organization’s rules of behavior may not be beneficial and may limit the organization’s performance.
c.Organizational cultures are static, and tend to remain almost identical to the culture established by the founder.
d.Values determine how organizational members treat coworkers and people outside the organization.
13.Organizational productivity for the local Meals on Wheels charity ultimately affects the organization’s
14.Unit labor cost is a measure of
15.Due to an urgent need to cut costs, Rotary Dial, Inc., has decided to eliminate its quarterly off-site training conference for managers at all four of its locations with video conferencing. This reduces travel costs significantly and allows the company to lay off two training staff. This is an example of
b.aligning HR activities with organizational productivity efforts.
c.outsourcing an organizational function.
16.From an HR perspective, the most compelling reason given below for an organization to have a reputation for social responsibility is to
a.heighten the HR director’s reputation.
b.increase the ability to attract and retain employees.
c.increase quarterly profits.
d.improve the ability to succeed in bids for governmental contracts.
17.In the HR context, “sustainability” is defined as
a.the requirement for organizations in polluting industries, such as manufacturers and utility companies, to reduce their impact on the environment.
b.the ability to continue to operate, survive and adjust to significant change.
c.the ability to maintain proper employee flow in, through and out of the organization.
d.the development of organizational policies and procedures that allow the organization to continue to operate in foreign countries which have strict environmental regulation.
18.The explicit aspects of organizational culture include all of the following EXCEPT
19.Taking a “green” approach with HR policies can result in all of the following, EXCEPT
a.a reduction in the need for safety and health professionals in the organization.
b.reduced operational costs.
c.a positive effect on attracting, retaining and motivating employees.
d.a more strategic emphasis in the organization.
20.The customer service department of the cell phone company serving a 10-state region in the Southwest, has a reputation of being unhelpful to customers and sometimes customer service representatives are considered surly and rude to customers, especially to technologically- challenged callers. The cause of this behavior by the customer-relations is most likely to be
a.the customer service department being located in New York City.
b.a lack of focus on the customer by managers and employees.
c.dissatisfied and difficult customers.
d.low pay in the customer service positions.
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