Which of the following can be said to be an appropriate technique for line personnel in reducing the line-staff conflict?
(a) Emphasize the objectives of the organization as a whole
(b) Make proper use of the staff abilities
(c) Obtain any necessary skills they do not already possess
(d) Deal intelligently with resistance to change rather than view it as an immovable barrier
(e) Ignore the abilities of the staff personnel.
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