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When Cheryl Smith the new CIO arrived at WestJet she was asked by the CEO to advise whether or not the company had an adequate

When Cheryl Smith, the new CIO, arrived at WestJet, she was asked by the CEO to advise whether or not the company had an adequate IT infrastructure. What aspects of the WestJet IT situation did she assess in order to respond to the CEOs concern, and why do you think they are important?
Summarize and critique Smiths assessment.
Offer evidence/arguments that major changes in IT at WestJet were essential and that Smiths governance model would enable WestJet to achieve its strategic goal.
Summarize the lessons you learned based on the experiences at WestJet. How might these lessons help your organization evaluate its information technology capabilities and best serve its business strategies and needs?
Offer your alternative perspectives, if in fact you drew different conclusions from the case.
Describe the IT governance model used in your organization, and explain why it is important to the organizations ability to achieve its strategic goals.

Mar 17 2020 View more View Less

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