What Is Your Conflict-Management Style?
Objectives 1. To assess your conflict-management style. 2. To gain insight on how you manage conflict.
Introduction Have you ever had a professor whose viewpoints were in conflict with your own? Have you worked in a group with someone who seems to disagree just to cause conflict? How did you react in that situation? In this chapter, you learned that there are five different ways of handling conflict: (1) avoiding-this approach is seen in people who wish to suppress conflict or back down from it altogether; (2) accommodating-this approach is seen in people who place the other party's interests above their own; (3) forcing-this approach is seen when people rely on their authority to solve conflict; (4) compromising-this approach is seen in people who are willing to give up something in order to reach a solution; and (5) collaboratingthis approach is seen in people who desire a winwin situation, striving to address concerns and desires of all the parties involved in the conflict. The purpose of this exercise is to determine your conflict handling style.
Instructions Read each of the statements below and use the following scale to indicate how often you rely on each tactic.
1 = very rarely
3 = sometimes
4 = fairly often
5 = very often
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