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What is the process of communication, what are the intentional or unintentional barriers that...

Q4.What is the process of communication, what are the intentional or unintentional barriers that prevent organizational communication/s to be effective? What a m anager should do to make his communication effective in an organizational set up? Explain with relevant organizational examples and de scribe briefly the organization/s and the situation/ s you are referring to. Ans: Communication is the process of conveying information between two or more people. The communication process is the steps we take in order to achieve a successful communication. The communication process consists of several components. A sender is the party that sends a message. Lindsey, of course, will be the sender. She'll also need the message, which is the information to be conveyed. Lindsey will also need to encode her message, which is transforming her thoughts of the information to be conveyed into a form that can be sent, such as words. A channel of communication must also be selected, which is the manner in which the message is sent. Channels of communication include speaking, writing, video transmission, audio transmission, electronic transmission through emails, text messages and faxes and even nonverbal communication, such as body language. Lindsey also needs to know the target of her communication. This party is called the receiver. The receiver must be able to decode the message, which means mentally processing the message into understanding. If you can't decode, the message fails. For example, sending a message in a foreign language that is not understood by the receiver probably will result in decoding failure. Sometimes, a receiver will give the sender feedback, which is a message sent by the receiver back to the sender. For example, a member of Lindsey's team may provide feedback in the form a question to clarify some information received in Lindsey's message. Let's put all these components together to build a model of the communication process: • A sender encodes information • The sender selects a channel of communication by which to send the message • The receiver receives the message • The receiver decodes the message • The receiver may provide feedback to the sender The intentional or unintentional barriers that prevent organizational communication/s to be effective If you are unable to communicate what you think and what you want, your will not be much successful in getting your work done in a corporate environment. Therefore, it is necessary for you to get to know what the communication barriers are, so you can avoid them if you intentionally or unintentionally practice them at the moment. Common Communication Blockers Have a close look at the following communication blockers that can be commonly found in corporate environments: Accusing Accusing and blaming are the most destructive forms of communication. When accusing, the other person feels that you assume he/she is guilty, even without hearing their side of the story. Never accuse or blame unless it is highly required to address certain exceptional issues. In a corporate environment, accusing and blaming should not take place at all. Judging Judging is one of the blockers that prevent the information flow in communication. As an example, if one person is suspecting that you judge him/her, he/she will not open up to you and tell you all what they want to tell you. Instead, they will tell you what they think as 'safe' to tell you. Make sure that you do not judge people when you communicate with them. Judging makes others feel that one person is on a higher level than the rest. Insulting Insulting takes you nowhere in communication. Do you like to be insulted by someone else? Therefore, you should not insult another person regardless of how tempered you are or how wrong you think others are. There are many ways of managing your temper other than insulting others. Insulting does not provide you any information you require. Diagnosis If you are to diagnose something said by another person, think twice before actually doing it. If you diagnose something, you should be having more expertise than the person, who originally related to the communication. When you try to diagnose something without a proper background to do so, others understand as if you are trying to show your expertise over the other person. This is a communication blocker and the other person may be reluctant to provide you all the information he/she has. Sarcasms In order to have effective communication, you need to show respect to others. If you show no respect, you get no information. This is exactly what sarcasm does. If you become sarcastic towards a person, that person will surely hold back a lot of valuable information that is important to you. Showing your sense of humour is one thing and sarcasm is another! Globalizing Do not use words such as "always" or "never." These make the parties involved in the discussions uncomfortable as well as it gives the notion of negativity. Try to avoid such globalizing words and try to focus on the issue in hand. Threats or Orders Understanding what other person says is the key for a successful outcome from communication. Overpowering rather than understanding the other person has many negative consequences when it comes to communication. With threats and orders, there is only one-way communication and nothing collaborative will take place. Therefore, it is necessary for you to avoid threats or orders when communicating. Interrupting Interrupting is a good thing when you want to get something just said, clarified. But most of the times, people interrupt another person to express their own views and to oppose what has been said. When such interruptions take place, the person, who talks may feel that you are no longer interested in what they are saying. Therefore, interrupt when it is really necessary and only to get things clarified. Changing the Subject If the other person is keen on talking about something, changing the subject by you might result in some issues in communication. Changing subject in the middle of some discussion can be understood as your lack of interest on the subject as well as your unwillingness to pay attention. This may result in unproductive and ineffective communication outcomes. Calling for Reassurance Sometimes, we tend to do this. When one person is telling you something, you try to get the reassurance for what has been said from others. This behaviour makes the first person uncomfortable and it is an indication that you do not believe or trust what the person says. If you need a reassurance of what has been said, do it in a more private manner after the discussion or conversation is over. Conclusion Communication barriers are the ones you should always avoid. If you are a manager of a business organization, you should know each and every communication barrier and remove them from corporate culture. Encourage others to avoid communication barriers by educating them. With communication barriers, neither the management nor employees will be able to achieve what they want. Effective Communication for an organizational set up Communication can be a tricky concept to master within an organization, particularly one with complex levels and multiple issues. When all parts of your organization communicate smoothly, it can improve workflow and overall productivity. By making an effort to improve your communication processes, you can build a stronger company that will have staying power in the market. Employee Trust Clear, open communication can create a sense of transparency in your organization, which builds trust between levels of employees. Where keeping employees in the dark can result in resentments, tension, and a feeling of low job security, strong communication can help them feel valued and trusted. Open communication can reduce feelings of uncertainty and cluelessness about the state of the company, which makes for a more-positive work environment and staff who feel secure and safe. Relationships Communication is essential to building relationships between staff members and between levels of employees, both on a professional and social level. An atmosphere of open communication makes it safe for employees to express their ideas; as a result, you will have the benefit of your staff's combined experience in coming up with innovative solutions. Communication prevents employees from feeling isolated, builds teamwork, and creates a more collegial atmosphere in the office. When relationships are strong, employees are better able to trust one another and work together more effectively. Clarity In an organization, confusion and ambiguity can create negative feelings and a tense atmosphere. By making roles and responsibilities clear to everyone on staff, you can give your employees the information they need to get their jobs done; this is particularly important when your employees are dispersed or come from different backgrounds. Communication reduces misunderstandings and cuts the costs associated with mistakes. Collaboration Communication can help your employees collaborate effectively, which will make for a more-productive team overall. When you have multiple departments who are working on different facets of the same project, communication can streamline the process and improve the end result. When your staff talks openly to each other, they can communicate potential issues, requirements and feedback that can make the result stronger. Communication can ensure that everyone is on the same page and prevent problems down the road. The Organization I am referring is CBSE PPP Setup with effective commuinication and structuring of the organization The Central Board of Secondary Education (CBSE) will soon be setting up a Centre for Assessment, Evaluation and Research (CAER), under public-private partnership, to develop resources for its teachers and students in its institutions across India and abroad. Reform This is part of a slew of reform initiatives by the CBSE, which has recently revamped its system of examination and evaluation, with an emphasis on creative learning rather than traditional rote learning. According to an announcement in the CBSE's official website, the agency or organisation that wants to bid for private partnership should be a non-profit organisation. It is expected to be established in a phased manner over three years and run as a self-sustaining institute by the end of this period. The research centre is being established with an aim to establish best practices in school-based assessment, entrance examinations, conducting research into policies and programmes that can improve teaching quality and strengthen student learning.

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May 25 2020 View more View Less

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