1. Suppose you are vice president of branch services at the Bank of East Lansing. You notice that several branches have consistently low customer service ratings even though there are no apparent differences in resources or staff characteristics. Describe an appreciative inquiry process in one of these branches that might help to overcome these problems.
2. This chapter suggests that some organizational change activities create ethical concerns. Yet several consultants actively use these processes because they believe they benefit the organization and do less damage to employees than it seems on the surface. For example, some activities try to open up the employees’ hidden areas (see the discussion of the Johari Window in Chapter 3) so there is better mutual understanding with co-workers. Discuss this argument and identify where you think organizational change interventions should limit this process.
3. Career activism is a concept that is gaining interest because it emphasizes managing your own development in organizations. What concepts introduced throughout this book are compatible with the career activist concept? In what ways might a person be a career activist?
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