Create an Account

Already have account?

Forgot Your Password ?

Home / Questions / Tom has been a project manager at ETW Nautical Supplies for about five years. Today, like ...

Tom has been a project manager at ETW Nautical Supplies for about five years. Today, like most days,

Tom has been a project manager at ETW Nautical Supplies for about five years. Today, like most days, Tom arrives at his office an hour early. He spends the first 30 minutes reading his e-mails and catching up on voicemails. Then he saunters down to cafeteria where he gets his morning coffee and chats with his coworkers and reports as they filter in to get their own coffees. He gets delayed by Marge, a member of one of his core teams, who is excited to show him photos of her new grandson, Oliver. This means he gets back to his office a little later than planned. He spends about an hour sending e-mails and returning phone calls, before he takes a stroll through Cubicle Alley, as he calls it. He stops by each team member’s desk to check in. “What’s happening?” he queries each person. These ritual stops have become known at ETW as drive-bys. Just as he begins to prepare for a project meeting with his team on the crucial Sail2020 project, he gets an angry phone call from a vendor for Sail2020 complaining that the team is now asking for extra features that were not in the original specs and that adding those features will double the price of the parts. Tom tells him that he will find out what is going on and get back him. After slamming the phone down, Tom returns to Cubicle Alley and begins yelling, “What the heck is going on here? Why didn’t anyone tell me this earlier?” After spending 45 minutes getting to the bottom of the problem, Tom learns it is the client who is making these demands to the team. Tom stomps back to his office, and calls the client, who doesn’t answer. Now Tom is behind schedule getting his meeting organized, so he works through lunch to get the agenda for the Spinnaker2014 project finished. There’s no sense sending it out, as they will meet in 15 minutes at 1:30 p.m.

 

Apr 29 2020 View more View Less

Answer (Solved)

question Subscribe To Get Solution

Related Questions