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Home / Questions / This is a medium-sized, cut-price German-owned supermarket chain, Frishco, that in the past few...

This is a medium-sized, cut-price German-owned supermarket chain, Frishco, that in the past few...

This is a medium-sized, cut-price German-owned supermarket chain, Frishco, that in the past few years has been expanding and now has about 30 stores in urban areas in England. Given the state of the economy and, in particular, consumer demand it is attracting customers from other established retailers. The focus is on one particular store in an ethnically and socially diverse residential area in South West London. The opening hours of the store are: Monday – Saturday: 8am – 8pm Sunday: 11am – 5pm The total number of staff employed in the store is 80. They comprise: • Managerial: a store manager, Tony, and three deputies, Mick, Jez and Winona. They work a shift system to ensure that at least one manager is present when the store is open. Their shift system covers the following hours: o Monday – Saturday: 6am – 9pm o Sunday: 10am – 6pm • Administrative staff: There is one full-time administrative assistant, Debbie, who carries out various functions: admin support for the managers; checking payroll for staff (although the actual payroll function is outsourced); dealing with queries relating to staff terms and conditions, helping the store manager with staff recruitment and health and safety issues. She works Monday – Friday 9.30am – 4.30pm (a total of 35 hours). She is helped by two part-time assistants (Indira and Tracey) who work, respectively, Monday – Thurs: 10am – 1pm (a total of 12 hours); Tuesday – Friday: 2pm – 5pm (a total of 12 hours). Tracey, the second PT assistant, provided through an agency, InstantResourcing, is to provide maternity leave cover. To date, she has worked for 15 weeks. • Team leaders: There are four, Winston, Ashley, Sandra and Naomi, who are responsible for the following product areas – fresh fruit and vegetables; meat and fish products (fresh and frozen); dairy, yoghurts and desserts (fresh and frozen); general groceries (packaged, tinned, bottled and fresh) working hours 7am-4pm. • Checkout staff: There are five checkouts in the store. Except during peak periods of customer demand, three of these are usually open. Till-trained staff work on a rota covering all the hours that the store is open – some are full-time workers and some are part-time. In total there is a total of 20 till-trained staff employed at the store. 15 of these staff are female; 5 are male. • General assistants (‘shelf stackers’): There are 10 non-till-trained staff (including Maggie, Marcus and Trish) who stack shelves only. 7 of these are female and three are male. There is also a ‘bank’ of staff (including Marion) who can be used when

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May 22 2020 View more View Less

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