The responsibilities of the CIO are the same as those of the CTO.
12) The operations group within the IT department may include programmers, test engineers, and technical writers.
13) An important function of the development group within the IS department is to monitor user experience and respond to user problems.
14) The size and structure of the development group depends on whether programs are developed in-house.
15) The purpose of the data administration staff is to protect data and information assets by establishing data standards and data management practices and policies.
16) The data, procedure, and people components of an information system require professionals with highly developed interpersonal communications skills.
17) Benefits are those for which a dollar value can be computed are called verified benefits.
18) Intangible benefits are those for which it is impossible to compute a dollar value.
19) A technical writer writes program documentation, help-text, procedures, job descriptions, and training materials.
20) A user support representative installs software and repairs computer equipment.
21) Small-scale project managers and large-scale project managers do the same jobs, just on more or less complex projects.
22) As a user, you have a right to have the computing resources you need to perform your work as proficiently as you want.
23) Reliability in an information system, by definition, means that work can be processed without problems all of the time.
24) As a user, you should not have to endure schedule slippages of a months or two. Such slippages are evidence of incompetent systems development.
25) It is the user's responsibility to install patches and fixes when asked to do so.
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