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The organisational learning process significantly impacts on the workforce behaviour, irrespective of the nature of the industry. The present report describes a self reflection of the author regarding the personal experience of the learning process, while working in a service sector organisation. This reflective report is also enriched with my different learning experiences in the customer service industry. Starting from the joining date, I have undergone multiple learning practices to improve my technical expertise, so that I can deliver optimum customer service to the guests.
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