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Home / Questions / Suppose you are vice president of branch services at the Bank of East Lansing. You notice that...

Suppose you are vice president of branch services at the Bank of East Lansing. You notice that...

Suppose you are vice president of branch services at the Bank of East Lansing. You notice that several branches have consistently low customer service ratings even though there are no apparent differences in resources or staff characteristics. Describe an appreciative inquiry process in one of these branches that might help to overcome these problems.
 

May 16 2020 View more View Less

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