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Qantas has a centralised operational database to capture their day-to-day ticket sales. Qantas provides online ticket sales and promotion agents for ticket sales. Promotion agents must be supplied with batches of tickets. Those tickets are allocated to each agent and are not available to be sold online. To avoid unsold tickets, agents are initially allocated minimal size batches of tickets and periodically request more batches on demand. If a ticket is sold, the customer’s details are recorded with the booking date, payment date, agent or online sale indicator, the class of the ticket, payment methods, Qantas frequent flyer members, Qantas club card, price, so on.
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