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1. An OB study might explore the relationship between pay and motivation, whereas a _______ study might examine the best way to structure compensation programs. A. Strategic management B. Anthropology C. Organizational development D. Economics E. Human resource management 2. Research on satisfaction, emotions, and team processes found in OB draws heavily from studies in A. Sociology. B. Organizational psychology. C. Industrial psychology. D. Social psychology. E. Team management. 3. According to the integrative model of organizational behavior, the two organizational - level variables that impact individual-level attitudes and behaviors are A. job performance and organizational commitment B. culture and structure C. team processes and team characteristics D. personality and ability E. stress and motivation 4. Which of the following reflects the degree to which employees feel that their company does business with fairness, honesty, and integrity? A. Job satisfaction B. Trust, justice, and ethics C. Team processes D. Personality and ability E. Motivation 5. Which of the following captures the specific actions that leaders take to influence others at work? A. Leader styles and behaviors B. Leader cultural values C. Leader personality D. Leader influence E. Leader power HRPO 2307 Page 2 of 10 6. According to the Rule of One-Eighth, A. at least 88 percent of organizations will do everything necessary to put people first and thereby build profits. B. at best 12 percent of organizations will actually do what is required to build profits by putting people first. C. 75 percent of organizations won't believe the connection between how they manage their people and the profits they earn. D. 38 percent of the organizations try to make a single change to solve their problems. E. one in eight organizations miserably fail at making the people to profit connection. Chapter 2 7. Charles finds an advertisement for the post of Accountant in a local newspaper. It mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities. These job descriptions most likely falls under A. job withdrawal. B. task performance. C. counterproductive behavior. D. citizenship behaviors. E. organizational commitment. 8. Adaptability involves all of these except: A. handling work stress. B. solving problems creatively. C. handling emergencies. D. performing daily routine work. E. demonstrating interpersonal adaptability. 9. Which of these behaviors benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations? A. Intrapersonal citizenship behavior B. Interpersonal citizenship behavior C. Organizational citizenship behavior D. Production citizenship behavior E. Political citizenship behavior 10. Which of these is false about interpersonal behavior? A. A team whose members have good interpersonal behavior is likely to have a positive team atmosphere. B. Interpersonal behavior is most important when employees work in small groups. C. Interpersonal behavior is most important when employees work in large groups. D. Behaviors that commonly fall under the "teamwork" heading are examples of interpersonal behavior. E. Team members with good interpersonal behavior tend to work towards achieving common goals. HRPO 2307 Page 3 of 10 11. Which of these behaviors is included in the "serious category" of organizational counterproductive behavior? A. Sabotage B. Gossiping C. Incivility D. Substance abuse E. Wasting resources 12. Historically, research on OB has focused on the _____ aspects of job performance. A. educational B. knowledge C. learning D. physical E. theoretical Chapter 3 13. The desire on the part of an employee to remain a member of the organization refers to A. productivity. B. job performance. C. job satisfaction. D. organizational commitment. E. organizational culture. 14. Bianca Bentley has been a loyal employee for the past 25 years at Anthony International. However, Bianca does not enjoy her job any more and has been receiving several offers and inquiries from head hunters for other interesting jobs. Bianca feels that she should stay at Anthony International because her pension benefits increases during her later years of service as opposed to her initial years of service at Anthony International. This is an example of A. continuance commitment. B. affective commitment. C. ethical commitment. D. normative commitment. E. social influence. HRPO 2307 Page 4 of 10 15. Kurt Rambis works as an assistant coach of the Los Angles Lakers in the NBA. Recently he was offered the head coaching duties of the Minnesota Timberwolves and all his terms were agreed to by his new organization. Still Rambis has second thoughts about taking up his new job because Los Angeles Lakers was the team that drafted him and helped him develop as a player. He feels that staying back at Los Angeles Lakers is his obligation. This is an example of A. continuance commitment. B. affective commitment. C. embeddedness. D. normative commitment. E. social influence. 16. Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _____ or _____. A. exit; neglect B. loyalty; neglect C. neglect; voice D. exit; voice E. exit; influence 17. Missing meetings is a _____ form of withdrawal. A. psychological B. physical C. cultural D. corporate E. social 18. Normative commitment from employees can result from all of these except A. personal work philosophies of employees'. B. organizational socialization. C. creating a feeling that the employee is in the organization's debt. D. increasing the organization's charitable activities. E. developing a low-cost structure in the organization. Chapter 4 19. The good feeling that you have when you think of your job is A. job commitment. B. organizational commitment. C. organizational performance. D. job satisfaction. E. job productivity. HRPO 2307 Page 5 of 10 20. Which of the following theories argues that job satisfaction depends on whether an employee perceives that their job supplies the things that he or she values? A. Value application B. Value expectation C. Value-percept D. Job withdrawal E. Organizational withdrawal 21. The Woodhouse is a company, where employees' skills are assessed and growth opportunities are provided for skilled employees. This will likely increase A. pay satisfaction. B. promotion satisfaction. C. supervision satisfaction. D. coworker satisfaction. E. satisfaction with the work itself. 22. According to the job characteristics theory, if employees lack _____ more variety and autonomy should not increase their satisfaction very much. A. accountability B. commitment C. agreeableness D. growth need strength E. professionalism 23. The JDI assesses all the following satisfaction facets except: A. focus. B. pay. C. promotion. D. supervisor. E. coworker. 24. I need what my colleague has. This is an example of a _____ emotion. A. engaged B. positive C. structured D. occupied E. negative HRPO 2307 Page 6 of 10 Chapter 5 25. Which of these is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources? A. Stressors B. Type A behavior C. Strains D. Stress E. Type B behavior 26. Which of these is a work hindrance stressor? A. Time pressure B. Positive life events C. Role overload D. Negative life events E. Role conflict 27. Tyson was a successful manager being groomed for an executive-level position. One day he was asked to manage a poorly performing production facility with poor labor relations in a country halfway around the world. This scenario is indicative of which work challenge stressor? A. Work complexity B. Work development C. Work responsibility D. Work complexity and work development E. Work development and work responsibility 28. When Amber is confronted with a lot of time pressure at work, she chooses to cope by working faster and harder. This is an example of: A. emotion-focused behavior coping. B. problem-focused behavior coping. C. fear-focused cognitive coping. D. anxiety-focused cognitive coping. E. stress-focused behavior coping. 29. Physiological strains that result from stressors occur in all of these systems of the human body except: A. immune system. B. cardiovascular system. C. musculoskeletal system. D. gastrointestinal system. E. nervous system. HRPO 2307 Page 7 of 10 30. _____ support refers to the help people receive in addressing the emotional distress that accompanies stressful demands. A. Instrumental B. Emotional C. Psychological D. Physiological E. Cognitive Chapter 6 31. _____ theory argues that employee behavior is directed toward pleasure and away from pain or, more generally, toward certain outcomes and away from others. A. Psychological empowerment B. Expectancy C. Goal setting D. Extrinsic E. Equity 32.. The belief that successful performance will result in some outcome(s) is known as A. instrumentality. B. valence. C. complexity. D. expectancy. E. self-efficacy. 33. Motivation that is controlled by some contingency that depends on task performance is known as _____ motivation. A. control B. extrinsic C. intrinsic D. expectant E. efficacious 34. Don feels that he is not getting the same rewards as his colleague. He believes that this situation can only be alleviated by restoring balance to the comparison ratios. Don is experiencing A. equity distress. B. self-efficacy. C. cognitive distortion. D. expectancy. E. goal commitment. HRPO 2307 Page 8 of 10 35. Stefana has loved working with the local Red Cross chapter for the last four summers. Because of its charitable nature, she probably views the job as high in A. meaningfulness. B. self-determination. C. competence. D. expectancy. E. impact. 36. Which of the following is the motivating force with the strongest performance effect? A. Difficult goals B. High levels of valence and instrumentality C. Perceptions of equity D. High levels of expectancy E. Self-efficacy/competence Chapter 7 37. _____ reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms. A. Ethics B. Justice C. Competence D. Whistle-blowing E. Risk 38. When trust is rooted in a rational assessment of the authority's trustworthiness, it is: A. disposition-based trust. B. affect-based trust. C. cognition-based trust. D. power-based trust. E. feeling-based trust. 39. Jessica is gauging the track record of her boss Cindy to determine trustworthiness. According to research, she would evaluate which of these? A. Competence, position, and power B. Character, power, and personality C. Ability, benevolence, and integrity D. Benevolence, attitude, and personality E. Affect, character, and feeling HRPO 2307 Page 9 of 10 40. In most business situations, the proper norm for allocating the decision-making outcomes is: A. equity. B. equality. C. information. D. building harmony. E. contributing socially. 41. According to research, _____ was a stronger predictor of satisfaction with supervision, overall job satisfaction, and organizational commitment than _____ justice. A. procedural; distributive B. distributive; procedural C. informational; distributive D. interpersonal; distributive E. informational; procedural 42. Brandon, a first-line supervisor at Garden Toys Manufacturing regularly dishes out the verbal abuse to employees, berates, bad-mouthing and embarrassing them in public. This is an example of: A. distributive injustice. B. informational injustice. C. procedural injustice. D. interpersonal injustice. E. social injustice. Chapter 8 43. True learning only occurs when: A. employees forget to mimic the behaviors of experts. B. experts play the role of novices'. C. changes in behavior become relatively permanent. D. the first time an employee makes the right decision. E. learning is not that easy. 44. Becca has been referred to as the resident expert at ABC International when it comes to media and all media related issues. Many people have tried to work under her to learn but have not been very successful because she is so good at what she does but cannot really explain it to others. Becca can be described as having which of this knowledge? A. Popular B. Tacit C. Book-based D. Explicit E. None of these HRPO 2307 Page 10 of 10 45. Which two contingencies of reinforcement are designed to decrease undesired behaviors? A. Punishment and extinction B. Positive reinforcement and punishment C. Punishment and negative reinforcement D. Positive reinforcement and negative reinforcement E. Negative reinforcement and extinction 46. As owner of Mountain City Coffee, Yashmi gives all her employees a paycheck every two weeks. This is an example of which form of reinforcement schedule? A. Variable interval B. Variable ratio C. Continuous D. Fixed ratio E. Fixed interval 47. When employees observe the actions of others, learn from what they observe, and then repeat what they have observed, they are engaging in: A. structural modeling. B. behavioral modeling. C. dynamic modeling. D. cognitive modeling. E. hierarchical modeling. 48. Susan always focuses on demonstrating her ability so that her co-workers think favorably of her. Susan can be said to have a(n): A. projection bias. B. availability bias. C. performance-prove orientation. D. self-serving bias. E. performance-avoid orientation. 49. A new, complex, and not recognized situation calls for: A. performance-avoid orientation. B. programmed decisions. C. performance-prove orientation. D. non-programmed decisions. E. irrational decisions. 50. _____ can be very useful because they help us to make sense of the environment around us, but they can often become distorted versions of reality. A. Perceptions B. Positive reinforcements C. Heuristics D. Stereotypes E. Negative reinforcements


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