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The manager of Perrotti's Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered. a. Use a Pareto chart to identify the "vital few" delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures. On the solution below, How did they got those percentages on the right? I've been trying to do it on Excel but nothing works!! Can someone please explain to me how the did it and what's the formula?
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