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One of the major measures of the quality of service provided by any organization is the speed with which it responds to customer complaints A large family-held department store selling furniture and

One of the major measures of the quality of service provided by any organization is the speed with which it responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. The store had the business objective of improving its response to complaints. The variable of interest was defined as the number of days between when the complaint was made and when it was resolved. Data were collected from 50 complaints that were made in the past year. The data, stored in , are as follows: a. The installation supervisor claims that the mean number of days between the receipt of a complaint and the resolution of the complaint is 20 days. At the 0.05 level of significance, is there evidence that the claim is not true (i.e., that the mean number of days is different from 20)? b. What assumption about the population distribution is needed in order to conduct the t test in (a)? c. Construct a boxplot or a normal probability plot to evaluate the assumption made in (b). d. Do you think that the assumption needed in order to conduct the t test in (a) is valid? Explain. 9.32 A manufacturing company produces steel housings for electrical equipment. The main component part of the housing is a steel trough that is made out of a 14-gauge steel 33 68 13 10 5 27 4 52 30 22 36 26 20 23 12 4 165 32 29 28 29 26 25 1 14 13 11 19 126 110 110 29 61 35 94 31 26 5 54 5 35 137 31 27 152 2 123 81 74 27

Jun 20 2020 View more View Less

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