Non-programmed decisions are those that deal with unusual or exceptional problems. They are the decisions for which predetermined decision rules are impractical because the situations are novel and/or ill-structured. When managers behave in a random fashion in making non-programmed decisions, the manager’s approach falls into which of the following decision-making models?
(a) Rational model (b) Satisficing model
(c) Incremental model
(d) Brainstorming model
(e) Garbage-can model.
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