1. Explain James’s behavior in terms of the frustration model.
2. Cite a specific example of role conflict in this case.
3. What type of conflict resolution strategy is the union steward suggesting? Do you think the real problems facing James are working conditions and pay? Why or why not?
4. What, if anything, can be done to help the James Emerys of the world? Keep your answer related to human resources management.he frustration model.
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