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Customer Retention ( Figure 1-7 ) A. How would customer retention change if the percentage

Customer Retention ( Figure 1-7 ) A. How would customer retention change if the percentage

Customer Retention ( Figure 1-7 ) A. How would customer retention change if the percentage of all dissatisfied customers decreased to 15 percent and the percentage of all satisfied customers increased to 85 percent? B. Using the original data, how would customer retention change if the percentage of customers who complained increased from 10 to 50 percent?
Abhinav 27-Nov-2019

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