Contrary to popular belief, isolation of departmental applications cannot be held responsible for disjointed business processes.
12) Information silos can result in increased cost for an organization.
13) One way to fix informational silos is to eliminate data that are duplicated and storing a single copy of the data in a shared database and revise business processes to use that database.
14) When eliminating duplicate data by storing a single copy of data in a shared database, the first step is to alter business processes to use the shared database.
15) When allowing the duplication to go on, each department must be mindful that they are processing a shared resource.
16) Business process management is the activity of altering and designing business processes to take advantage of new information systems.
17) Business process reengineering is efficient and economical.
18) Inherent processes are predesigned procedures for using software products, saving organizations from expensive and time - consuming business process reengineering.
19) An enterprise resource planning system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.
20) The first step of the customer life cycle is marketing.
21) Connecting system “islands” via a new layer of software/system is the function of enterprise application integration.
22) Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.
23) A lot of organizations today create their own enterprise systems from scratch.
24) Transitioning from one system to a new enterprise system is fairly easy due to the integrated steps involved.
25) One of the reasons why people fear change is because it threatens self-efficacy.
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