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All of the following activities are included in the value chain EXCEPT for: A) customer s

All of the following activities are included in the value chain EXCEPT for: A) customer s

All of the following activities are included in the value chain EXCEPT for:

A) customer service.

B) design.

C) production.

D) reporting.

9) Which of the following would NOT be a cost object?

A) Built-to-order web sales

B) Costs in the legal department

C) Sales of a particular model in the southeast

D) All of these could serve as cost objects

10) The value chain is used by:

A) only manufacturing and merchandising businesses.

B) only service and manufacturing businesses.

C) only service and merchandising businesses.

D) service, manufacturing and merchandising businesses.

11) Collectively, all costs such as design, customer service, etc. are part of:

A) downstream activities.

B) fixed costs.

C) manufacturing costs.

D) the value chain.

12) The promotion of products and services is known as:

A) customer service.

B) design.

C) distribution.

D) marketing.

13) Which cost does NOT relate to part of the value chain for a toy company?

A) Administrative costs

B) Cost of advertising the new products

C) Cost of shipping to retailers

D) Salaries of game designers

14) Depreciation on a factory would be classified as which part of the value chain?

A) Design

B) Distribution

C) Production

D) Research and development

15) A technical support hotline for customers would be considered which part of the value chain?

A) Customer service

B) Design

C) Distribution

D) Marketing

16) Advertising expenses would be considered which part of the value chain?

A) Customer service

B) Marketing

C) Production

D) Research and development

17) The costs associated with reengineering machinery and its location within the factory to increase efficiency would be considered which part of the value chain?

A) Customer service

B) Marketing

C) Design

D) Research and development

Tripti 07-Dec-2019

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