According to a study in your text, the rate of problem resolution for EAPs is about:
Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
90) Refer to Additional Case 13.1. The best means for Isabelle to communicate with employees would most likely be through a:
C) bulletin board.
91) Refer to Additional Case 13.1. The best means for Randall to communicate information is most likely through a:
A) company newsletter.
B) social network site.
C) bulletin board.
92) Refer to Additional Case 13.1. Which of the following would most likely solve David's problem?
A) Creating a company newsletter
B) Using multimedia technology
C) Offering telecommuting
D) Scheduling a teleconference
93) Refer to Additional Case 13.1. Executives at Devlin have expressed an interest in publishing a monthly newsletter. Which of the following would best support this decision?
A) Devlin lacks a sense of community spirit.
B) The value of Devlin stock has plummeted recently.
C) Comparisons with Devlin's competitors foster productivity.
D) Devlin employees have complained of information overload.
94) Refer to Additional Case 13.1. David is concerned that his remote customer service representatives are spending too much time with personal e-mails. David wants to set up a system to monitor employee e-mails. Such an action would most likely:
A) involve a federal privacy violation against Devlin.
B) be within the legal rights of Devlin.
C) require an official court order.
D) require employee permission.
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