ABC Pty Ltd is a start-up tech company (the ‘Company’) based in Sydney Australia. They are currently
seeking to develop a mobile app or a web application (collectively called an ‘app’), which provide ondemand trades & handyman services to their customers. The objective of the app is to connect
tradesmen and customers. ABC envisioned that this app will provide a strong revenue stream to the
company and other business opportunities from a wide handyman network.
The founder of the Company has envisaged an app that enable customers to find trustworthy
tradesmen to get the job done; it is also a platform for tradespersons to find jobs and earn an extra
income stream. Typical jobs posted on the platform should include home cleaning, heating and cooling
system services, gardening, airport pick up & delivery, IKEA furniture assembly, garbage removal,
MIS604 Assessment One Page 2 of 10
plumbing, and other tradesmen & handyman jobs. The founder also provided the following very highlevel and rough ideas for the app:
For customers, they can post job(s) on the app, browse through tradespersons’ profile, and contact
them through the in-app instant messenger.
For tradespersons, they can put up a profile on the app, browse through jobs available, and contact
customers through the in-app instance messenger.
Once the job is completed, payment can be made securely through the app. The customer will also
have the opportunity to rate and review the tradesperson.
ABC wants to push this app to the market in the next six months and have secured an investment for
ABC has engaged you (i.e. a group of you) as the requirements analyst in this project.
Part A. As a group write a report addressing the following tasks:
1. Establish your credentials in giving requirements engineering advice to ABC. Note that you are
not a student in this case. You are required to undertake some research and identify
qualifications, certificates or experiences related to requirements engineering that will add to
2. Advise ABC Pty Ltd of the importance of requirements engineering, and the implications of
not having in place proper requirement engineering practices in the project.
3. Advise ABC Pty Ltd of the key processes in requirements engineering in relation to the project.
Provide (a) a description of each requirements engineering process; (b) the objectives, the
main activities, key stakeholders and outputs of each process.
4. Advise ABC Pty Ltd of a plan for requirement elicitation for the proposed app. Given the nature
of this app, what are the requirements elicitation activities you would perform? Justify your
choices. Provide detailed descriptions of at least two requirements elicitation techniques. For
example, if an interview is to be conducted, you will need to provide:
• who are the interviewees;
• who are the interviewers;
• the interview questions;
5. Based on the case description and use common sense, for the proposed app, list
a. At least two (2) business requirements;
b. At least five (5) functional requirements;
c. At least three (3) non-functional requirements;
The requirements must satisfy the criteria of a “good” requirement discussed in Module 2.1.
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