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A telephone call center uses three customer service representatives

A telephone call center uses three customer service representatives (CSRs) during the  8:30 a.m. to 9:00 a.m. time period. The standard service rate is 2.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 80 percent, how many (Calls can. these three CSRs handle during this half hour
period?

Apr 24 2018 View more View Less

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