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______ is the practice of comparing, on some measurable scale, the performance of a key

______ is the practice of comparing, on some measurable scale, the performance of a key business operation in house vis à vis a similar operation in another organization.


[A]Reengineering


[B]Benchmarking


[C]Total Quality Management (TQM)


[D]Forecasting

Dec 07 2017 View more View Less

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