What is the nature of organizational change?
• Change leaders are change agents who take initiative to change the behavior of people and organizational systems.
• Organizational change can proceed with a top-down emphasis, with a bottom-up emphasis, or a combination of both.
• Incremental change makes continuing adjustments to existing ways and practices; transformational change makes radical changes in organizational directions.
• Lewin’s three phases of planned change are unfreezing— preparing a system for change; changing—making a change; and refreezing— stabilizing the system.
• Change agents should understand the force-coercion, rational persuasion, and shared power change strategies.
• People resist change for a variety of reasons, including fear of the unknown and force of habit.
• Good change agents deal with resistance in a variety of ways, including education, participation, support, and facilitation. For Discussion Can the refreezing stage of planned change ever be satisfi ed in today’s dynamic environments?
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