The _____ function of a value chain controls the transmission of physical materials through the value chain, from procurement through production and into distribution.
A. human resource
E. research and development
72.The _____ function of a value chain ensures that the company has the right mix of skilled people to perform its value creation activities effectively.
C. human resource
E. marketing and sales
73.Which of the following support functions is most likely to involve dealing with the organizational structure, control systems, and culture of the firm?
A. Human resource function
C. Information systems
D. Company infrastructure
E. Inventory management
74.Who among the following should be viewed as part of a firm’s infrastructure?
A. Procurement manager
B. Top management
C. Production manager
D. Research and development scientist
E. Marketing personnel
75.The term _____ refers to the totality of a firm's organization, including its organizational structure, control systems, incentives, processes, and people.
A. primary structure
B. organization architecture
C. organizational hierarchy
D. organizational model
E. management structure
76.Which of the following is a part of the organization architecture that consists of the metrics used to measure the performance of subunits and make judgments about how well managers are running those subunits?
D. Knowledge flows
77._____ are considered a part of an organization architecture and are used to reward appropriate managerial behavior.
A. Knowledge flows
A. the manner in which decisions are made and work is performed within the organization.
B. the metrics used to measure the performance of subunits.
C. the devices used to reward appropriate managerial behavior.
D. the metrics used to make judgments about how well managers are running the subunits.
E. the norms and value systems that are shared among the employees of an organization.
79.Which of the following terms best represents the norms and value systems that are shared among the employees of an organization?
A. Process scenario
B. Organizational structure
C. Business structure
D. Organizational culture
E. Management structure
80.A firm's ability to increase its profitability and profit growth by expanding globally is constrained:
A. by the imperative of localization.
B. by the economies of scale.
C. due to customer surplus.
D. due to the leveraging of skills developed in foreign operations.
E. due to the dispersion of individual value creation activities.
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