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State which of the following statements is true and which is false, then correct the false statements. (5 Marks) Service is an activity that one party can offer to another that is essentially tangible

  1. State which of the following statements is true and which is false, then correct the false statements. (5 Marks)
  1. Service is an activity that one party can offer to another that is essentially tangible and does not result in the ownership of anything.
  2. Role theory views people as social actors who learn behaviours appropriate to the positions they occupy.
  3. Middle managers are individuals who manage the work of non-managerial employees.
  4. Voicers are frustrated customers who engage in negative word of mouth within a close group.
  5. Service quality is inversely proportional to employee satisfaction.

Apr 24 2021 View more View Less

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