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Response Questions Part A To C A Delivering bad news within an organization might involve sharing bad news with your boss or another employee in person or in writing Use a tactful tone and a reasons

Response Questions Part A To C A. Delivering bad news within an organization might involve sharing bad news with your boss or another employee in person or in writing. Use a tactful tone and a reasons-first approach because these techniques will help preserve friendly relations. Determine whether you need to use a direct or an indirect strategy ignore timing gather all the information always go alone based on the anticipated reaction of your audience. You should when personally delivering bad news within organizations. B. You are the manager of two employees who have repeatedly displayed hostility toward a new employee. You decide to confront these individuals personally. What can you do to make the conversation effective? Check all that apply. Use an angry, preachy tone. Assume you have all the facts and information. Be patient with the reaction. Gather all the information. True or False: When refusing internal requests, it is a good idea to announce the bad news quickly, even if the news might be painful. C. Date: May 10 To: All Employees From: Anne Leller Manager, Classic Car Restoration Inc. Subject: Three Shelby Mustangs You all have to work overtime next week because we must have the three 1965 Shelby Mustangs ready for Bruce Willis, one of our best clients. We have to make sure to use all original engine parts and to add a top-of-the-line clear coat on all three cars. Additionally, the client purchased the original radios for each car, so we have to install those too. I apologize for any inconvenience, but, unfortunately, I am unwilling to make exceptions to this request. What critique can Dmitri make of the closing of the letter? Explains the bad news sensitively Closes with a forward look Offers a negative-sounding apology What error should Dmitri identify in the body of the letter? Demonstrates that the matter was taken seriously Fails to offer a clear explanation Uses negative words

Aug 27 2020 View more View Less

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