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Peter’s NEW IT Help company is concerned that the mean wait time of their phone customers for a...

Peter’s NEW IT Help company is concerned that the mean wait time of their phone customers for a...

Peter’s NEW IT Help company is concerned that the mean wait time of their phone customers for a customer service agent is not greater than 15 minutes. It can be assumed that the population variance is 9 minutes 6 seconds based on past experience. A sample of 563 customers is selected and the sample mean is 16 minutes 30 seconds. Using a level of significance of .10, is there evidence that the population mean wait time is greater than 15 minutes? Fully explain your answer.

Megha 28-Apr-2020

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