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No one likes to give it or receive it, but sometimes criticism is unavoidable, even desirable. Constructive criticism in the workplace is necessary when team members need feedback and managers must assess team effectiveness.
YOUR TASK. To remedy each of the following unprofessional actions, supply the appropriate solution following the guidelines provided in this chapter.
c. Regional manager Alexa delivered a stern lecture to an underperforming sales rep who was clearly stunned and hurt.
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