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Have you ever bought a product that didn't work as promised? Have you been disappointed in service at a bank, restaurant, department store, discounter, or from an online merchant? Remember that smart

Have you ever bought a product that didn't work as promised? Have you been disappointed in service at a bank, restaurant, department store, discounter, or from an online merchant? Remember that smart companies want to know what their customers think, especially if a product could be improved.

 

YOUR TASK . Select a product or service that has disappointed you. Write a claim letter requesting a refund, replacement, explanation, or whatever seems reasonable. Generally, such letters are addressed to customer service departments. For claims about food products, be sure to include bar code identification from the package, if possible. Your instructor may ask you to mail this letter or attach a digital copy to a cover e-mail addressed to the company. Search for the customer service e-mail address online. When you receive a response, share it with your class.

Aug 21 2021 View more View Less

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