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5) Amanda works as a technical support executive at ColorWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not

5) Amanda works as a technical support executive at ColorWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her? A) Amanda does not believe in engaging in gossip about her coworkers. B) Amanda prefers working late every evening to working over the weekend. C) Amanda has a Swedish mother and an African American father. D) Amanda tends to dominate discussions among her co-workers. 6) Which of the following is true for organizational citizenship behavior (OCB)? A) OCB is a performance measure of efficiency. B) The requirements of OCB are spelt out in employee job profiles. C) OCB is the behavior leading to permanent withdrawal from an organization. D) OCB is discretionary behavior which promotes the effective functioning of the organization. 7) How does surface-level diversity differ from deep-level diversity? A) Surface-level diversity is reflected by differences in personality and values, while deep-level diversity is influenced by age and ethnic differences. B) Surface-level diversity can affect the way people view organizational rewards and their communication with others, while deep-level diversity does not necessarily reflect the ways people think or feel. C) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work. D) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people. 8) In the process of getting acquainted, John and his new co-worker Bill have discovered they have different tastes in music and books, that one is extroverted and the other introverted, that one prefers working in teams and the other works best alone. They are exploring A) surface-level diversity B) deep-level diversity C) stereotypes D) biases 9) Which of the following is true for satisfied employees with high organizational commitment? A) Lower rates of turnover and absenteeism. B) Higher rates of voluntary turnover. C) Higher rates of cognitive dissonance. D) Lower levels of job involvement.

Apr 20 2021 View more View Less

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